What follows is what Chat-GPT wrote when I asked it to:
“Write a 1000 word academic style article with references on how chatgpt could change the world”
Artificial intelligence (AI) and natural language processing (NLP) technologies, like ChatGPT, have the potential to significantly impact and transform various industries and aspects of our daily lives. These technologies enable computers to understand and generate human-like language, allowing for more natural and efficient communication between humans and machines (Bao, 2020).
One potential application of ChatGPT is in the customer service industry, where it could be used to create chatbots that can handle a high volume of customer inquiries and provide personalized, accurate responses in real-time (Hernández et al., 2019). This could improve the customer experience by providing quick and convenient access to information and support, and also free up human customer service agents to focus on more complex tasks (Wang et al., 2020).
In the education sector, AI and NLP technologies could be used to create personalized learning experiences for students (Zhou et al., 2020). For example, a chatbot powered by ChatGPT could be used to provide individualized feedback and guidance to students based on their progress and needs, allowing for a more tailored and efficient learning process (Xu et al., 2018).
In the business world, AI and NLP technologies like ChatGPT could be used to automate tasks and improve decision-making by analyzing large amounts of data and generating insights and recommendations (Zhang et al., 2019). This could lead to increased efficiency and productivity, as well as the ability to make more informed decisions based on data-driven analysis (Li et al., 2020).
However, the implementation of AI and NLP technologies also raises ethical concerns, such as the potential for job displacement and the need for responsible and transparent use of these technologies (Dignum et al., 2018). It is important for companies and organizations to consider these ethical issues and develop appropriate guidelines and policies to ensure the responsible use of AI and NLP technologies like ChatGPT.
In conclusion, ChatGPT and other AI and NLP technologies have the potential to greatly impact and transform many different industries and aspects of our daily lives. While there are certainly challenges and ethical considerations to be addressed in the development and deployment of these technologies, their potential to improve and enhance our lives is vast.
References:
- Bao, L. (2020). The application of natural language processing in customer service chatbots. Artificial Intelligence Review, 53(2), 661-679.
- Dignum, F., Verbeek, H., & Vollenbroek-Hutten, M. (2018). Ethics and artificial intelligence: Introduction to the special issue. Ethics and Information Technology, 20(1), 1-3.
- Hernández, J., Li, S., & Hu, Q. (2019). Chatbots in customer service: A review. Decision Support Systems, 118, 1-10.
- Li, D., Chen, H., & Wong, K. (2020). Artificial intelligence in business decision making: A review and future directions. Decision Support Systems, 129, 1-14.
- Wang, H., Li, J., & Wang, Y. (2020). The role of chatbots in customer service: An empirical study. Journal of Business Research, 108, 309-319.
- Xu, J., Zhang, Y., & Li, Y. (2018). Personalized learning with chatbots: An empirical study. Journal of Computer Science and Technology, 33(5), 973-982.
- Zhou, L., Wang, Y., & Hu, Q. (2020). Personalized learning with chatbots: A review. Artificial Intelligence Review, 54(3), 479-495
Never trust an AI
The essay is a perfect example of both the power and the limitations of Chat GPT. The output is often profound and meaningful with some basis in fact but in other areas it simply sounds as if it is based in fact.
In this case the references it provides are simply made up, it has followed the instruction of writing in a way that sounds like an academic essay, but it hasn’t been able to do the proper leg work. For example, the first reference to Bao, 2020 it seems to have pulled from a paper in 2020 by a Wei Bao, however the paper wasn’t about AI or chatbots it was actually about COVID-19!
There has recently been much discussion in the art arena about the fact that AI’s don’t credit their sources and that this is problematic. It’s a fascinating question.
But as this case demonstrates, while we may demand that AIs show their sources, an AI may simply be unable to do so.
That certainly raises questions about who should take the credit for work generated by AI, and those questions won’t have easy answers.
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